Privacy Policy

Information We Collect

We may collect information you provide directly when you call us, submit a form, request a quote, schedule service, leave a review, or contact us through the website.

• Name
• Phone number
• Email address
• Service address or property location
• Details about the service you request
• Messages, photos, or other information you choose to send

Automatically Collected Information

Like many websites, we may collect basic technical information automatically, such as browser type, device type, IP address, pages visited, referring website, and general usage activity. This information helps us improve the website and understand how visitors use it.

How We Use Information

• Respond to service requests and questions.
• Schedule appointments and provide estimates.
• Call, text, or email you about your request.
• Provide sewer, septic, drain, excavation, commercial, or emergency services.
• Improve our website, advertising, customer service, and business operations.
• Maintain records, prevent fraud, and comply with legal obligations.

Calls, Texts, and Emails

By submitting your contact information, you authorize United Sewer & Septic to contact you by phone, text message, or email regarding your request. Message and data rates may apply. You may ask us to stop contacting you at any time, except for communications needed to complete an active service request or required by law.

Cookies and Tracking

Our website may use cookies, pixels, analytics tools, advertising tools, or similar technologies to understand website activity, improve performance, and measure marketing. You can adjust your browser settings to block or delete cookies.

Sharing Information

We do not sell personal information. We may share information with service providers, website vendors, scheduling tools, advertising platforms, payment processors, or other partners who help us operate our business. We may also share information if required by law, to protect our rights, or to complete a requested service.

Third-Party Websites

Our website may link to third-party websites such as Google, Facebook, Instagram, LinkedIn, maps, review platforms, payment tools, or scheduling forms. Their privacy practices are controlled by their own policies, not this Privacy Policy.

Data Security

We use reasonable safeguards to protect information. However, no website, email, form, or internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We may keep information for as long as needed to respond to requests, provide services, maintain business records, resolve disputes, comply with legal obligations, and operate our business.

Your Choices

You may contact us to request access, correction, or deletion of personal information where required by applicable law. You may also unsubscribe from marketing communications or ask us not to contact you for promotional purposes.

Children's Privacy

This website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact

For questions about this Privacy Policy or your information, contact United Sewer & Septic through the contact information listed on our website.